The Sorro Playbook: Feedback That Build's, Not Breaks
What Is SORRO?
SORRO stands for Statement, Observation, Result, Request, Outcome — a structured, emotionally intelligent method for delivering feedback that creates clarity, not conflict. Each step positions the speaker as honest, supportive, and action-oriented. It helps reduce defensiveness and empowers real change.
Here's how to leverage this framework:
Results-Oriented: We don’t give feedback to talk — we do it to move the needle. SORRO anchors your feedback in business results.
You-Focused: Every conversation honors the person first. SORRO keeps the feedback human, not harsh.
Authority-backed: Leaders who use SORRO earn credibility fast. It shows you’ve done the work and respect theirs.
What's inside?
Conversation Scripts
Gain word-for-word templates for:
Underperformance
Addressing missed metrics without destroying morale
Behavioral Red Flags
When tone, attitude, or language needs a rest.
Perception Issues
Helping someone how they're being seen by peers or clients.
Draft Your Own SORRO Message
A worksheet that prompts you to:
State your topic
Describe your observation
Define the impact (result)
Make a specific request
Articulate a clear, positive outcome
Red Flag Phrases to Avoid
Phrases like:
"You always..."
OR
"Nobody likes..."
trigger shame and resistance. Learn thr most common feedback mistakes and how to reframe them using the SORRO metod.
When Not to Have the Conversation
Guidance on how to spot bias, legal risk, or HR-sensitive topics — and how to delegate those to the appropriate person (e.g., HR partner, same-gender manager).
Get Your Free SORRO Framework Now
Download the complimentary playbook now and start using SORRO in your next conversation.
Give your managers the gift of clarity, safety, and results.
ADVANCING YOUR TEAM TO
THE NEXT LEVEL
Phone: (314) 886-8516
Email: [email protected]
© 2025 by Next Level Human Capital.
Powered by: Upleveled Strategies
ADVANCING YOUR TEAM TO
THE NEXT LEVEL
© 2025 by Next Level Human Capital.
Powered by: Upleveled Strategies